Return and Refund Policy
Return and Refund Policy
Order Cancellations
Orders can be canceled within 24 hours of being placed. After this period, orders are processed and registered with our fulfillment center and cannot be canceled or modified.
If you no longer wish to keep your order after it has shipped, you may:
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Refuse the delivery, or
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Accept the delivery and return the item to our warehouse at your own expense.
Once the returned item is received and inspected, we will issue a full refund of the product price.
Returns
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Returns must be initiated after delivery and sent back to our warehouse.
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Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
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Once the returned product is received, your refund will be processed promptly to the original payment method.
Address Changes
If you need to update your delivery address, please contact us at support@belvado.net within 24 hours of placing your order, including:
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Your order number
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The original shipping address
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The new shipping address
Address changes cannot be made once the order has left our fulfillment center.
1-Year Limited Warranty
Belvado offers a one-year limited warranty on all products, covering manufacturing defects under normal use.
To submit a warranty claim:
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Please contact us with a detailed explanation of the issue
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Provide clear supporting evidence (photos and/or videos)
All warranty claims are reviewed individually to ensure eligibility.
Product Appearance Disclaimer
We strive to display our products as accurately as possible. However, due to variations in screen settings and lighting, actual product colors may vary slightly from images shown online.
If you have questions about color, material, or sizing, please contact us before placing your order.
Lost Packages
If your package is lost in transit:
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We will arrange a replacement shipment at no additional cost, or
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If you prefer a refund, we must wait 14 days from the expected delivery date to confirm the parcel is officially lost before issuing a refund.
At least one replacement attempt may be required before alternative resolutions are offered.
Damaged or Defective Items
If your item arrives damaged or defective:
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Please get in touch with us immediately with photos or videos of the issue
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We will send a free replacement at no additional cost
Replacement orders follow the same delivery timeframe as original orders (6–10 business days).
Contact Information
For any questions, concerns, or support requests, don't hesitate to get in touch with us at:
What is Belvado?
+Belvado is a well-kept secret among supermodels, hair stylists, beauty experts, and dermatologists worldwide. Belvado offers premium sleep, beauty, and wellness products crafted from the highest quality 100% mulberry silk. Our signature Belvado Silk Pillowcase is thoughtfully designed to enhance skin health, hair condition, and overall sleep quality.In addition, we offer a curated selection of silk essentials—including robes, sleep masks, hair accessories, calming pillow mists, and more—to elevate your nightly routine. At Belvado, our mission is simple: to make sleep better, more luxurious, and beautifully restorative.
Why is Belvado silk is good for my skin?
+Belvado silk delivers hydrating, anti-aging, acne-fighting, and sensitive-skin benefits to help your skin look healthy and radiant. Hydrates and Rejuvenates. Belvado silk is crafted from specially woven long fibers that help lock moisture into your skin. Unlike cotton pillowcases, which absorb moisture and skincare products, our silk retains hydration—keeping your skin plump, smooth, and refreshed. Helps Prevent Signs of Ageing. Belvado’s ultra-smooth silk creates significantly less friction than cotton. Excess friction can contribute to premature aging and uneven skin texture. Our silk gently glides across your skin, helping reduce the formation of fine lines and wrinkles while you sleep, so you wake up looking revitalized. Supports Clearer Skin. The natural antimicrobial properties of Belvado silk help reduce the buildup of bacteria that can contribute to acne and breakouts. Its smooth surface also minimizes friction and irritation that can aggravate blemishes. Soothes Sensitive Skin. Belvado’s hypoallergenic silk is free from harsh irritants and naturally repels allergens, making it ideal for sensitive skin and conditions such as eczema or psoriasis.Belvado gives your skin the care it truly deserves—every night.
Is Belvado 100% pure silk?
+Yes, Belvado products are crafted from 100% mulberry silk. We use premium 6A-grade, 22-momme silk—an ideal weight that balances exceptional softness with long-lasting durability for everyday, nightly use.Unlike lower-quality silk blends, Belvado’s 100% pure mulberry silk delivers a superior look, feel, and performance. The finely woven yet resilient fabric resists wrinkling and provides an ultra-gentle touch against the skin. Belvado is true luxury you can see, feel, and experience every night.
Can you explain OEKO-TEX certification? Are Belvado products certified?
+OEKO-TEX® is an independent testing and certification system that verifies textile products are free from harmful substances. The OEKO-TEX® Standard 100 label confirms that materials have passed rigorous testing for over 100 potentially harmful chemicals and substances.Belvado’s entire silk collection meets OEKO-TEX® Standard 100 requirements and is certified under the strictest Product Class I standard, indicating it is safe even for infant use.You can rest easy knowing Belvado silk has been independently tested to the highest health and safety standards. Our products contain no hazardous materials, ensuring they are safe for you and your family.
What is your return policy?
+We want you to be completely satisfied with your Belvado purchase. Belvado offers a 30-day money-back guarantee for your peace of mind. If you need to return an item, please contact our customer support team within 30 days of your purchase date.Once the returned item is received at our facility, we will process a refund to your original method of payment.For additional information, please review our full Refunds and Returns Policy.
How long will it take my Belvado to arrive?
+We offer free worldwide shipping on all orders. Your order will be dispatched from our California warehouse within 1–3 business days of receipt of your purchase. Delivery times vary by location, and you will receive email notifications with tracking updates as your shipment progresses. Please allow approximately 3–8 business days for orders within the United States and 1–2 weeks for international deliveries. Shipping times may be extended during holidays or peak periods .For more information, please refer to our Shipping Policy. If you have any questions, feel free to contact us at support@belvado.net.
How Do I track my order?
+We know you’re excited to receive your new Belvado products. Once your order ships within 1–3 business days, you will receive a shipment confirmation email from Belvado that includes a tracking link, allowing you to follow your package’s real-time status. You can click the link at any time to view the current location and estimated delivery date.You may also track your order by logging into your account dashboard on our website. If you’re unable to locate the tracking email, please contact our customer support team at support@belvado.net, and we will be happy to assist you.
